A Donegal family faced a 19-hour flight delay following their trip to Disneyland Paris after the Aer Lingus aircraft they were about to board was “accidentally damaged” by airport staff.
Michelle, her mother and her sister were set to leave France at 10pm on Thursday night after bringing her son, Christopher on a dream holiday to the resort.
The Donegal mother told Dublin Live how airport staff allegedly “damaged the back of the plane” as they tried to attach the stairs to the aircraft.
She said: “We were told that airport staff had accidentally damaged the plane attaching the stairs as we were about to get on.
“We were made stand at the boarding gate until 3am before they made the decision to put us up in a hotel.”
Michelle continued: “We booked through a travel agency so no one notified us but they did send a text to people who booked directly with the airline and we just followed them.
“Aer Lingus were brilliant and did everything they could to facilitate the stranded passengers.”
“We were forced to leave the hotel shortly after 11am on Friday morning and there’s no flight until 5:30pm local time. So, we were waiting around for another couple of hours before we got on the plane.”
A spokeswoman for Aer Lingus told Dublin Live that flight EI 529 from Paris to Dublin “was cancelled on Thursday night due to a technical issue with the aircraft.”
You can read the original story from Dublin Live here.