ISS Facility Services, a leading global facility services provider are looking to recruit a Service Controller/Administrative Support in Letterkenny, Co. Donegal.
Successful candidates will be based in Letterkenny, Co. Donegal.
Successful candidates will be Reporting to General Manager of Route Based Services or as otherwise directed.
The position is full-time and the working hours are from 9am until 5pm.
The Role:
This role provides administrative support to our Pest Control Division, the clients of which cover a broad spectrum of market sectors including healthcare, transport, pharmaceutical, educational and retail.
Responsibilities include but are not limited to:
Administration
To organize workload schedule for Pest Technicians and ensure service reports and related documents are completed and filed correctly.
To provide administration assistance to the office as required.
Operations Point of Contact
To be the point of contact for Clients, Technicians & Management for the Pest control Division providing support which may include; orders, client cost breakdown, client report request, etc.
To successfully manage complaints/client issues when received and co-ordinate with Technicians & management to ensure successful resolution
To liaise with other departments, offices and divisions within ISS.
Industrial Scheduling
Liaise with Service Supervisor and Service Manager in relation to work scheduling for the Pest Division
Complete weekly service management from Technician call details
Liaise with relevant ISS managers where the Pest Control team has been scheduled to attend their site.
Person Characteristics:
Experience within a busy operations department ideally in the Service industry
Proactive planner who is highly organized with strong attention to detail
Excellent communication skills, including fluent English (both verbal and written)
Excellent interpersonal and customer service skills with a professional telephone manner
High level of accuracy, knowledge & use of punctuation and experience in the drafting of professional correspondence
Excellent PC skills required; proficient ability to use MS Word and Excel crucial
Database experience would be advantageous
Must be able to work independently and be able to excel under pressure
Ability to work on own initiative in a fast paced and changing environment
Ability to deal with confidential material and staff issues professionally
High degree of reliability
Legal entitlement to work the specified times in ROI for the duration of the contract
ISS Facility Services are an equal opportunities employer.
If you are interested in this position please forward a cover letter and your CV to Kate Connellan, HR Generalist, ISS Facility Services, Citywest Business Campus, 3007 Lake Drive, Dublin 24 or by e-mail to kate.connellan@ie.issworld.com
The closing date for applications is the 14th of March.