The Radisson Blu Hotel Letterkenny is recruiting for a FRONT OFFICE SUPERVISOR
You will be responsible for overseeing the daily operations of the front desk, ensuring a smooth and positive experience for all our guests. You will lead a team of Front Desk team members, providing them with coaching and support while maintaining the highest standards of customer service.
Responsibilities:
- Supervise and motivate the team, fostering a positive and productive work environment.
- Ensure efficient check-in and check-out processes, adhering to all hotel policies and procedures.
- Manage room inventory and allocation, optimising room occupancy.
- Address guest enquiries and concerns promptly and professionally, resolving any issues to ensure guest satisfaction.
- Provide excellent customer service, exceeding guest expectations whenever possible.
- Handle cash and credit card transactions accurately and securely.
- Balance the daily cash drawers and prepare financial reports.
- Train new team members on hotel operations, guest service procedures, and the property management system.
- Monitor team members’ performance and provide constructive feedback for continuous improvement.
- Maintain a clean, professional, and welcoming atmosphere in the front desk area.
- Collaborate effectively with other hotel departments to ensure seamless guest experiences.
- Handling incoming telephone enquiries for both corporate and leisure reservations and dealing with guest reservations in a professional and polite manner.
- Supporting the Reservations Manager with reservations administration including emails regarding reservation enquiries, online enquiries from guest who have booked via 3rd party agents.
Qualifications:
- Minimum 2-3 years of experience in a hotel front office environment, preferably in a supervisory role.
- Strong leadership skills with the ability to motivate and coach a team.
- Exceptional customer service skills and a genuine passion for hospitality.
- Proficient in hotel reservation systems and property management software.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work effectively under pressure and prioritize tasks in a fast-paced environment.
- Strong attention to detail and accuracy.
- Positive and professional demeanor with a commitment to exceeding guest expectations.
You Will Be Offered:
- Competitive salary and benefits package.
- Opportunity for professional development and growth within the company.
- Work in a dynamic and fast-paced environment.
- Be part of a team dedicated to providing exceptional guest service.
Applications with a current CV should be sent to Paolo.Salgado@RadissonBlu.com
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